Beware of Home Security Frauds
February 17, 2011 – 7:37 pm
Not only do you have to worry about burglars and people stealing your identity, but you also have to be concerned about potential home security frauds. Just because one company is dirty doesn’t make all of them that way, but you definitely need to be cautious when choosing a home security system for your home.
Recently, CastleRock Security Inc., which is located in Arlington Heights, IL has allegedly provided false information with regard to its cancellation policies. If found guilty of this accusation, the company will have to deal with consequences of consumer fraud.
So how did this situation play out?
Many consumers reported that they were not able to cancel their service even after making several attempts to do so. The four former consumers who filed the lawsuit say that the company’s employees would omit pertinent information, which caused them to stay enrolled in the home security plan. As a result, these consumers incurred thousands of dollars for a service they didn’t wish to keep.
In addition to these four customers, the Better Business Bureau has a record of more than 750 complaints against this company. The lawsuit names CastleRock’s president Brian Johnson and also seeks to prevent the company from engaging in deceptive business practices in the future.
The state of Illinois has a Consumer Fraud and Deceptive Business Practices Act and an Automatic Contract Renewal Act to protect its consumers, so it will be interesting to see how this lawsuit resolves.
Before enrolling in any home security services, it’s important to ask as much information as you can, especially about the company’s cancellation policy. If you end up having trouble canceling your service, keep records of your phone calls and who you spoke with. Your phone records might serve as evidence, because it documents your attempts.
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